FAQs

Yes, we own or manage our ancestral apple orchards grown by our forefathers many decades ago.

Sure, orchards look really beautiful during the flowering season and obviously the harvest season. But please take proper appointments before visiting.

The difference is in freshness as our apples reach you much faster than the ones you get from the market. The apples in the market are traded multiple times before they reach you. This process takes a lot of time before they even reach the fruit vendor. Hence you may find the apples in the market soggy and less crunchy. We pick the apples on a specific day. Pack them immediately and ship them in the evening.

Shelf life varies from 15 days to one month when stored below 14ºC

Our farms stay away from insecticides so there are chances some apples may rot in transit. In that case you take pictures of the rotten apples and we will refund the amount. It is always better to get rotten apples than the ones treated with insecticides.

We ship mostly via major courier partners and India Post.

We only sell books internationally.

Delivery to Chandigarh in 2 days. Delhi in 3-4 days. Mumbai in about 5 days and Chennai in 7-8 days.

We only take prepaid orders as of now. We'll add COD soon.

Totally. We don't store any of your payment data and you are moved straight to our major payment gateway partners who take care of security.

It is just as any other online shopping site.

Quickest way is to WhatsApp us at the number mentioned in the contact page. Then you can email us also at support@fromshimla.com

No, you can place an order as a guest as well.

You will get an SMS and an email with the tracking information when we ship your order.

We don't accept return for fresh fruits. We'll refund if they are damaged or rotten after you send us the pictures. For everything else. Email us at support@fromshimla.com